Kazcade Support

Need a hand with Kazcade? We're a small studio and we read every message.

Contact us

Email support@kazcade.app and we'll get back to you. It helps to include your device model, your iOS or Android version, and a short description of what happened.

Common questions

How do I remove ads?

Subscribe to Kazcade Plus in the in-app Shop (under *Gems & Extras*). It removes ads and adds a monthly gem stipend plus daily perks, available monthly or annually.

How do I manage or cancel Kazcade Plus?

Kazcade Plus is an auto-renewable subscription billed by the app store. Manage or cancel it any time:

iPhone: Settings → [your name] → Subscriptions (or the App Store app → your profile → Subscriptions).
Android: Google Play app → your profile → Payments & subscriptions → Subscriptions.

Cancelling stops the next renewal — you keep membership until the current period ends.

How do I restore a purchase on a new device?

Open Settings inside Kazcade and tap Restore Purchases. Your membership and any non-consumable purchases are restored to the same Apple ID (iOS) or Google account (Android) they were bought with.

I lost my progress

Kazcade stores your progress locally on your device — there are no accounts and no cloud save — so deleting the app or switching devices starts a fresh game. In-app purchases can be restored, but level progress can't be transferred yet.

Is my data collected?

Kazcade has no accounts and no Kazcade servers. See our Privacy Policy for exactly what the advertising and purchase services collect.

Refunds

Purchases are handled by the app store, so refund requests go through Apple at reportaproblem.apple.com (iOS) or Google at play.google.com/store/account (Android).