Kazcade Support

Need a hand with Kazcade? We're a small studio and we read every message.

Contact us

Email support@kazcade.app and we'll get back to you. It helps to include your device model, your iOS or Android version, and a short description of what happened.

Common questions

How do I remove ads?

Subscribe to Kazcade Plus in the in-app Shop (under Gems & Extras). It removes ads and adds a monthly gem stipend plus daily perks, available monthly or annually.

How do I manage or cancel Kazcade Plus?

Kazcade Plus is an auto-renewable subscription billed by the app store. Manage or cancel it any time:

iPhone: Settings → [your name] → Subscriptions (or the App Store app → your profile → Subscriptions).
Android: Google Play app → your profile → Payments & subscriptions → Subscriptions.

Cancelling stops the next renewal — you keep membership until the current period ends.

How do I restore a purchase on a new device?

Open Settings inside Kazcade and tap Restore Purchases. Your membership and any non-consumable purchases are restored to the same Apple ID (iOS) or Google account (Android) they were bought with.

I'm a Kazcade Plus member but I still see ads

Membership is tied to your app store account, so after reinstalling or switching phones just open Settings in Kazcade and tap Restore Purchases — ad-free play comes back immediately.

A level or boss feels impossible

Every Kazcade board is checked before you see it — there is always a way to clear it. Tap the 💡 hint to highlight the best group, and look for the biggest same-colour cluster so Fuse can chain across the board. Prefer to play without bosses? Settings → Boss battles → off switches to Relaxed mode (unranked, undo available). You can switch back any time.

How do I report a bug?

Email support@kazcade.app with your device model, iOS/Android version, and what you tapped just before it happened — a screenshot helps a lot. TestFlight testers can use Send Beta Feedback, which attaches one automatically.

I lost my progress

Kazcade stores your progress locally on your device — there are no accounts and no cloud save — so deleting the app or switching devices starts a fresh game. In-app purchases can be restored, but level progress can't be transferred yet.

Is my data collected?

Kazcade has no accounts and no Kazcade servers. See our Privacy Policy for exactly what the advertising and purchase services collect.

Refunds

Purchases are handled by the app store, so refund requests go through Apple at reportaproblem.apple.com (iOS) or Google at play.google.com/store/account (Android).